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Steve Ahern

Partner
KB Partners

Steve Ahern

Partner
KB Partners

Steve Ahern

Partner
KB Partners

An $803-billion company most people have never heard of just knocked Tesla out of the Magnificent 7

AI Hardware
With hardly anyone noticing, a tech titan you’ve probably never heard of has booted Tesla out of the heavily-hyped Magnificent Seven. Can it stay there
  • This session will discuss the concept of Love in business and how it can be a specific business strategy to drive performance, positive business outcomes, and employee retention. 
  • Real-life stories, as well as quantifiable studies, will be shared to demonstrate the tangible value of love in business. 
  • Finally, a 4-dimensional tool will be presented to encourage participants to explore HOW they can bring love into business practice.
Revenue Cycle Management

Author:

Cynthia Johnson

(fomer) Senior Director, Referral & Claims Administration
Kaiser Permanente

Cynthia Johnson

(fomer) Senior Director, Referral & Claims Administration
Kaiser Permanente
 

Cynthia Johnson

(fomer) Senior Director, Referral & Claims Administration
Kaiser Permanente

Cynthia Johnson

(fomer) Senior Director, Referral & Claims Administration
Kaiser Permanente

Cynthia Johnson

(fomer) Senior Director, Referral & Claims Administration
Kaiser Permanente
  • This presentation will showcase a proven approach to growing top performers, emphasizing its importance as a key component to sustainable success. The methodology highlights how building cohesive teams and identifying leadership talent are anchored in what Mr Brown calls the 3 Cs—compassion, consistency, and coachability—non-negotiable traits for leaders at all levels.
  • The content will dive into how setting clear guardrails for leaders while allowing autonomy fosters high-performing teams.
  • By adopting a servant-supportive leadership style, Mr Brown and his team achieved measurable results, including increasing their budgeted fill rate from 93.2% to 98.5%, reducing turnover by 117%, and boosting the team member engagement index by 22.3% over 18 months. These outcomes were realized in patient access teams, a sector known for talent retention challenges.
Revenue Cycle Management

Author:

Willie Brown

VP, Revenue Cycle
Sentara Healthcare

Willie Brown

VP, Revenue Cycle
Sentara Healthcare
 

Willie Brown

VP, Revenue Cycle
Sentara Healthcare

Willie Brown

VP, Revenue Cycle
Sentara Healthcare

Willie Brown

VP, Revenue Cycle
Sentara Healthcare
  • This presentation will provide a detailed Case Study review of Trinity Health’s Lean Daily Management Training Effectiveness Dashboard and the methodology used to measure Revenue Cycle knowledge transfer and proficiency.  
  • These tools and strategies are vendor agnostic and, in this example, will be applied to seventeen (17) different Health Information Systems (HIS) using the Kirkpatrick Model of Assessment and our experience with over 8,000 trainees.
  • Content will provide a “deep dive” into what is possible in the assessment of Revenue Cycle training and, in addition, give a Journey Map for organizations to start where they are to begin evaluating their Revenue Cycle training effectiveness.

Author:

Edward B. Thomas MBA/MSW

Director, Enterprise Revenue Cycle Training & Deployment
Trinity Health (HQ Michigan)

Edward B. Thomas MBA/MSW

Director, Enterprise Revenue Cycle Training & Deployment
Trinity Health (HQ Michigan)
 

Edward B. Thomas MBA/MSW

Director, Enterprise Revenue Cycle Training & Deployment
Trinity Health (HQ Michigan)

Edward B. Thomas MBA/MSW

Director, Enterprise Revenue Cycle Training & Deployment
Trinity Health (HQ Michigan)

Edward B. Thomas MBA/MSW

Director, Enterprise Revenue Cycle Training & Deployment
Trinity Health (HQ Michigan)
  • Learn practical strategies to navigate the ever-evolving coding regulations landscape.
  • Explore the latest coding compliance updates and how to proactively adapt to regulatory changes.
  • Uncover common coding pitfalls and best practices to ensure accurate documentation and reduce audit risks.

Author:

Sandy Giangreco Brown

VP, Revenue Integrity & Education
Spire Orthopedic Partners

Sandy Giangreco Brown

VP, Revenue Integrity & Education
Spire Orthopedic Partners
 

Sandy Giangreco Brown

VP, Revenue Integrity & Education
Spire Orthopedic Partners

Sandy Giangreco Brown

VP, Revenue Integrity & Education
Spire Orthopedic Partners

Sandy Giangreco Brown

VP, Revenue Integrity & Education
Spire Orthopedic Partners